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A Note to our Customers
Please read our statement regarding the Coronavirus (COVID-19) HERE.
The ATM located at our Lake Shore branch is currently inaccessible. Our drive thru tellers are available to assist with withdrawals Monday-Friday from 7:30a.m.-6:00p.m. and Saturdays from 9:00a.m.-noon. The ATM at our Robinson branch is available for our customers in that area. We apologize for the inconvenience, and appreciate your understanding. -Your FBOT Team
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The following documents are provided to educate you on the dangers of Corporate Account Takeover as well as provide you with a guideline for improving your corporate footing from an Information Security standpoint.
The following e-banking risk assessment and controls evaluation is provided to assist commercial Internet banking users in identifying threats and measure the strength of their controls.
Texas statutes related to safeguarding customer information:
Contact us immediately if you suspect you have fallen victim to a social engineering attack and have disclosed information concerning your Fidelity Bank of Texas accounts.
Call us at (254) 755-6555 or visit your local Fidelity Bank of Texas branch location. The following personnel are available to assist you: Nikki Palacios, Sada Moon and Theodore Pitts.
Regularly monitoring your account activity is a good way to detect fraudulent activity. If you notice unauthorized transactions under your account, notify Fidelity Bank of Texas immediately.
Fidelity Bank of Texas will not contact you requesting any of the following personal or private information: your social security number, any of your ATM/check card numbers or PINs, your access codes, or any other personal or private information. We will also never send an email or any email service asking you to "click here" or to "click on this link" to update your account information. All legitimate email messages from the Bank will instruct you to log into online banking in order to update or transmit your personal or private information.
Fidelity Bank of Texas
1901 W. Lake Shore Drive
Waco, Texas 76708
Fax: (254) 755-6697
© Copyright 2019 Fidelity Bank of Texas. All Rights Reserved.